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Good to Know - Apartments

Arrival & Departure

Your apartment will be available from 04.30 p.m. on day of your arrival and up to 10 a.m. on day of your departure.

Cancellation Policy

Amendments or cancellations to a booking must be notified to the Valsana Hotel & Appartements in writing. Charges are calculated according to the date of receipt by the Valsana Hotel & Appartements of written notification of amendment or cancellation. For cancellation or re-booking, we will apply the following charges to the rental price: Up to 45 days prior to arrival free of charge, 44-31 days prior to arrival 30%, 30-16 days prior to arrival 80%, 15 days or less prior to arrival or for no-shows 100%.

Dinner & Dine around with the Tschuggen Grand Hotel

In our restaurant we serve daily dinner specials based on fresh seasonal products at an additional charge of CHF 55 per person(*)/evening, excluding drinks, when booked in advance for the whole stay. 

(*) Children between 4 and 6 years CHF 25, children between 7 and 11 years CHF 35.

As an alternative to our restaurant, we can offer you the restaurants in our sister hotel, the Tschuggen Grand Hotel, as a Dine around option. Depending on the restaurant, we will serve you a two- to five-course menu. Further courses are available at an additional charge. Excluded on New Year's Eve.

Dogs

Well-behaved dogs are welcome and are allowed in the rooms and our sun terrace. CHF 35 per day (excl. dog food).

Garage

CHF 18 in winter, CHF 10 in summer per day and car.

We do not have outdoor parking spaces. Other parking spaces are available at the "Obersee" (outdoor) and "Ochensbuehl" park garage.

Transfer

You need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Arosa. To book this service or for more information on prices, contact our Front Office team, who will be happy to assist.

Non-smoking hotel

The Valsana Hotel & Appartements is a non-smoking hotel. Smoking is allowed on our balconies as well as on the sun terrace.

Sauna

The entrance to the sauna area is allowed for children from 16 years. Our younger children have no access even accompanied by an adult.

Gym

The entrance to the Valsana Gym is allowed for children from 16 years. Children of 12 years and older are allowed to enter to the gym accompanied by an adult.

Waste disposal

Waste disposal is the responsibility of the apartment user. Disposal moles for glass and garbage (only with Arosa garbage bags) are available next to the Valsana Hotel & Appartements. The Valsana Front Office and Arosa Tourism are selling Arosa garbage bags as well as in the supermarket Coop and Denner.

Final cleaning

The final cleaning cost included in the rental price covers normal cleaning, i.e. the Hirer must have left the property swept and tidy (Including rubbish taken out, washing up done, oven cleaned). If the property is particularly dirty, the Hirer will be responsible for the additional cleaning cost. Hourly rate CHF 90, with a minimum charge of 30 minutes.

Reservation Guarantee

Once confirmed by the hotel, all reservatons must be reconfirmed and signed by he guest with a 30 % prepayment.

Travel Cancellation Insurance

To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Valsana website to access a different website. The Valsana Hotel & Appartement declines all liability for transactions conducted on that site.

General terms and conditions

The general terms and conditions of the Valsana Hotel & Appartements (Tschuggen Hotel Group AG) shall apply.