Good to Know - Apartments
Please note that our service offers such as use of the restaurant and Valsana Spa as well as daily room cleaning and free fitness classes are only offered during the summer and winter seasons. These services are not offered during the off-seasons, when only the flats are open and the hotel is closed.
Arrival & Departure
Your apartment will be available from 15 o'clock on day of your arrival and up to 12 o'clock noon on day of your departure.
Summer season: Your reservation may be cancelled free of charge up to 3 days before arrival. Cancellations made thereafter, no-shows or late arrivals / early departures will incur charges of 100% of the booked arrangement price. We will of course do our utmost to re-let the room so that no charges incur. However, should we be unable to re-let your room, we reserve the right to charge the full price of the arrangement. Special booking and cancellation terms apply for group bookings.
Winter season: Your reservation may be cancelled free of charge up to 15 (*) days before arrival. Cancellations made from day 14 prior to your arrival will incur charges of 100% of the booked arrangement price. We will of course do our utmost to re-let the room so that you incur no charges. However, should we be unable to re-let your room, we reserve the right to charge the full price of the arrangement. Special booking and cancellation terms apply for group bookings.
(*) Your reservation over the festive season is free of charge until 1 September 2018. The full prepayment of your booking is also due until 1 September 2018. If the package is canceled after 1 September, the hotel reserves the right to charge 50% of the full package price. For cancellations after the 15th of November, we will charge 100% of the arrangement.
Dinner & Dine around with the Tschuggen Grand Hotel
In our restaurant we serve daily dinner specials based on a fresh seasonal produce at an additional charge of CHF 60 per person(*)/evening, excluding drinks, when booked in advance for the whole stay.
(*) Children till 11 years will order a la card from our kids menu
As an alternative to our restaurant, we offer you the restaurants in our sister hotel, the Tschuggen Grand Hotel, as a Dine around option. Depending on the restaurant, we will serve you a two- to five-course menu. Further courses are available at an additional charge. Excluded on New Year's Eve.
Well-behaved dogs are welcome and are allowed in the rooms and our sun terrace. CHF 25 per day (excl. dog food).
CHF 18 in winter, CHF 10 in summer per day and car.
We do not have outdoor parking spaces. Other parking spaces are available at the 'Obersee' (outdoor) and 'Ochensbuehl' park garage.
You need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Arosa. To book this service or for more information on prices, contact our Front Office team, who will be happy to assist.
The Valsana Hotel & Appartements is a non-smoking hotel. Smoking is allowed on our balconies as well as on the sun terrace.
The entrance to the sauna area is allowed for children from 16 years. Our younger children have no access even accompanied by an adult.
The entrance to the Valsana Gym is allowed for children from 16 years. Children of 12 years and older are allowed to enter to the gym accompanied by an adult.
Waste disposal is the responsibility of the apartment user. Disposal moles for glass and garbage (only with Arosa garbage bags) are available next to the Valsana Hotel & Appartements. The Valsana Front Office and Arosa Tourism are selling Arosa garbage bags as well as in the supermarket Coop and Denner.
The final cleaning cost included in the rental price covers normal cleaning, i.e. the Hirer must have left the property swept and tidy (Including rubbish taken out, washing up done, oven cleaned). If the property is particularly dirty, the Hirer will be responsible for the additional cleaning cost. Hourly rate CHF 90, with a minimum charge of 30 minutes.
Travel Cancellation Insurance
To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking this link you exit the Valsana website to access a different website. The Valsana Hotel & Appartement declines all liability for transactions conducted on that site.
General terms and conditions
The general terms and conditions of the Valsana Hotel & Appartements (Tschuggen Hotel Group AG) shall apply.