Good to Know
In the event that, after you have made a definitive booking, the Swiss government issues a COVID-19-related travel ban to Switzerland for your country of origin, closes Swiss borders, or you have to go into quarantine upon arrival in Switzerland, the aforementioned cancellation period does not apply and you can cancel your booking free of charge. If an advance payment has already been made, it will be refunded on request or retained as credit for future stays.
Should you experience symptoms of respiratory disease, please do not travel to the hotel and contact our reservation department by phone.
Summer season: Your reservation may be cancelled free of charge up to 3 days before arrival. Cancellations made thereafter, no-shows or late arrivals / early departures will incur charges of 100% of the booked arrangement price. We will of course do our utmost to re-let the room so that no charges incur. However, should we be unable to re-let your room, we reserve the right to charge the full price of the arrangement. Special booking and cancellation terms apply for group bookings.
Winter season: Your reservation may be cancelled free of charge up to 15 (*) days before arrival. Cancellations made from day 14 prior to your arrival will incur charges of 100% of the booked arrangement price. We will of course do our utmost to re-let the room so that you incur no charges. However, should we be unable to re-let your room, we reserve the right to charge the full price of the arrangement. Special booking and cancellation terms apply for group bookings.
(*) Your reservation over the festive season is free of charge until 1 September 2018. The full prepayment of your booking is also due until 1 September 2018. If the package is canceled after 1 September, the hotel reserves the right to charge 50% of the full package price. For cancellations after the 15th of November, we will charge 100% of the arrangement.
Once confirmed by the hotel, all reservations must be reconfirmed and signed by the guest. Each reservation must also be guaranteed with a credit card or deposit.
Arrival & Departure
Your room will be available from 03.00 p.m. on day of your arrival and up to 12.00 noon on day of your departure.
Dinner & Dine around with the Tschuggen Grand Hotel
In our restaurant we serve daily dinner specials based on a fresh seasonal produce at an additional charge of CHF 60 per person(*)/evening, excluding drinks, when booked in advance for the whole stay.
(*) Children till 11 years will order a la card from our kids menu
As an alternative to our restaurant, we offer you the restaurants in our sister hotel, the Tschuggen Grand Hotel, as a Dine around option. Depending on the restaurant, we will serve you a two- to five-course menu. Further courses are available at an additional charge. Excluded on New Year's Eve.
The hotel reserves the right to set aside a certain number of rooms for specials. Rooms may therefore no longer be available for the special of your choice. Unclaimed services cannot be reimbursed. The hotel accepts no liability for outside services provided by third parties.
Christmas/New Year's Eve and High Season
For New Year's Eve bookings a minimum stay of seven nights is required.
Well-behaved dogs are welcome on the special hotel floor for dogs and are allowed at the hotels' terrace, costs: CHF 25 per day (excl. dog food).
CHF 18 in winter, CHF 10 in summer per night/car.
We do not have outdoor parking spaces. Other parking spaces are available at the 'Obersee' (outdoor) and 'Ochensbuehl' park garage.
You need a transfer from Zurich Airport or any other destination? We are happy to organise your own personal national or international transfer to Arosa. To book this service or for more information on prices, contact our Front Office team, who will be happy to assist.
The Valsana Hotel & Appartements is a non-smoking hotel. Smoking is allowed on our balconies as well as on the sun terrace.
The entrance to the sauna area is allowed for children from 16 years. For younger children have no access even accompanied by an adult.
The entrance to the Valsana Gym is allowed for children from 16 years. Children of 12 years and older are allowed to enter to the gym accompanied by an adult.
Travel Cancellation Insurance
To save you unnecessary costs, we offer travel cancellation insurance with Allianz Global Assistance and are happy to send you an information pack. By clicking here you exit the Valsana Hotel & Appartements website to access a different website. The Tschuggen Grand Hotel declines all liability for transactions conducted on that site.